Gloucester Quays enjoys record sales period ahead of 15th anniversary

22nd April 2024 | Jack Oliver

Peel Retail & Leisure has announced a record period of sales and footfall at Gloucester Quays, as the outlet centre prepares to celebrate its 15th anniversary.

Between April 2023 and March 2024, the scheme recorded an increase in sales of 11%, whilst footfall was up by 7%.

Leading the increase in performance was the destination’s retail offer, which saw sales increase by 12% during the period. Gloucester Quays benefitted from the arrival of brands such as Next and Puma, as well as upsizes from the likes of Mountain Warehouse, Hallmark, and Yankee Candle.

The destination’s food and beverage offer also saw an increase in revenue year-on-year, with the 9.5% rise supported by the addition of Turkish restaurant brand Anatolian Palace. Whilst restaurants recorded an increase in sales of 6.6%, the centre’s coffee shops saw the most growth, at 17%.

The 7% increase in footfall being outperformed by the 11% increase in sales suggests that not only is the destination attracting more customers, but that they are spending more on average.

Paul Carter, asset director at Peel Retail & Leisure, said: “This time last year, we were celebrating a +6% increase in sales, in the context of a challenging retail environment. Now, we have raised the bar again, the +11% sales and +7% footfall increases are a clear indication that our visitors are dedicated to spending their time and money at Gloucester Quays. As an established, top 10 UK outlet with consistent growth, we are committed to taking this customer experience even further, continuing to tailor the offer to match exactly what our loyal catchment wants and needs.”

Mark Whittaker, executive director of Peel Retail & Leisure, added: “When Gloucester Quays first launched in 2009, it did so amidst the most difficult economic circumstances, with the impact of the global recession being sharply felt. Fast forward 15 years and it’s clear to us that we have a format that has enduring appeal, taking Gloucester Quays from a designer outlet many commentators thought wasn’t needed, to one of the best performing in the country and a vital part of this historic city. We’re proud of the journey the destination has taken, and this landmark moment, alongside record performance, only gives us more reasons to be excited about the future of Gloucester Quays.”

Gloucester Quays recently celebrated a record year of leasing in 2023, welcoming Puma, Timberland, and Next.


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