Click and Collect economy booms as hybrid shopping grows increasingly popular
6th October 2022 According to a Barclaycard report, click and collect transactions will be worth £42.4 billion in 2022, accounting for 8.4% of total retail expenditure in the UK. The research, titled ‘What’s in Store for Retail?,’ focuses on retail enterprises with more than 10 workers and examines the growth of ‘hybrid’ shopping. Barclaycard polled 2,006 UK shoppers and 600 UK senior executives from retail enterprises with at least one physical location. Barclaycards report concluded that Click and Collect currently accounts for 40% of sales for stores that provide the service, up from 37% the previous year. The service’s popularity rose during the Covid-19 epidemic, but unlike pure internet sales, which peaked around that time, it has continued to rise when the lockdown restrictions were lifted. The Click and Collect economy currently supports 184,000 positions across the industry, accounting for 7.4% of the overall workforce. 41% of physical businesses in the UK are used as Click and Collect sites, with the same percentage used to handle returns. Consumers prefer to study items online and in-store in equal amount across a variety of categories. When purchasing from online-only enterprises, 24% are apprehensive, a ratio that lowers to just over one-tenth when businesses also have physical...